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Daniel stopped taking the night calls

A 640-person cold-chain haulier with three depots, 410 vehicles and one person on call.

Daniel Okafor · Temperature-controlled logistics · Northampton · 640 staff · since June 2024

Where it started

Daniel was managing director and acting operations director. 41 depot escalations a week reached him, many of them at night, and on-time delivery stood at 91%.

Daniel's week

Month 1

Month 12

Month 1

Month 12

62hours

Depot escalations18
Customers10
Operations meetings12
Finance and investors6
Leading the team3
Strategy4
Admin9

62hours

Depot escalations18
Customers10
Operations meetings12
Finance and investors6
Leading the team3
Strategy4
Admin9

62hours

Depot escalations18
Customers10
Operations meetings12
Finance and investors6
Leading the team3
Strategy4
Admin9

What we did

The chief operating officer with the three depot managers, who now run their own numbers.

Jun 2024

Night calls, counted

41 a week came to Daniel, many of them after midnight.

Aug 2024

A chief operating officer

One person accountable for all three depots.

Nov 2024

Depots run their own numbers

Each depot manager owns a weekly scorecard.

Jun 2025

Growth investment agreed

A £20m minority investment to fund a fourth depot.

What changed

Twelve months in, from the management accounts.

Revenue

£72m

£88m

Revenue

£72m

£88m

Revenue

£72m

£88m

On-time deliveries

91%

98.4%

On-time deliveries

91%

98.4%

On-time deliveries

91%

98.4%

Night calls to Daniel

3 a week

Night calls to Daniel

3 a week

Night calls to Daniel

3 a week

“

The investors didn't back me. They backed the team I'd finally built, and they told me so.

Daniel Okafor

Founder and managing director,

Coldstream Freight

Built by

Visuvate